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Top 3 Skills:
1) Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
2) Experience with ticketing systems (KACE is preferred)
3) Must be able to communicate well as they will do 80% of their work on the phone
Installs, modifies, and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. Operates computer processes (i.e. running jobs, distributing reports) as outlined in IT Operations Checklist, CU Standard Operating Procedures and in accordance with government regulations. Work involves participating in special information technology operation projects and providing first-level support to the Amplify user community for moderate to complex PC hardware and software related questions and problems.
80-90% on phones, work queue
20% with moves/ imaging
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.